Business impactResearch finding
Organizations regularly using AI88%
Organizations reporting enterprise-level EBIT impact39%
Organizations saying AI enables innovation64%
Customer-service productivity improvement14–15% average
Productivity improvement for novice customer-service workers34%
Faster completion of professional writing tasks40% faster
Improvement in writing quality18% higher
Consulting tasks completed faster with AI25.1% faster
Additional consulting tasks completed12.2% more
Quality improvement on suitable consulting tasks40% higher
Software-development task completion55.8% faster
Although AI use is common, only 39% of organizations reported measurable enterprise-level operating-profit impact. High-performing companies distinguish themselves by redesigning workflows, tracking business outcomes, training employees, and using human review for AI-generated work.